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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should bemade when planning for the site

A) Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
B) Country flags used as links to adjust languages provide an ideal way to switch between locals orlanguages for users
C) colors may have different cultural meanings in different countries, changing the intent of UI elements
D) colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users

2. A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

A) They use standard CSS properties to easily style base and custom components.
B) They use standard CSS properties to directly style HTML elements.
C) They use custom CSS properties to directly style HTML elements.
D) The use custom CSS properties to easily style case and custom component.

3. Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

A) Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
B) Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
C) Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback
D) Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

4. A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

A) All Contacts > Contact Detail > Account Detail > Case Related List
B) All Contacts > Contact Detail > Case Related List > Account Detail
C) All Cases > Case Detail > Contact Detail > Account Related List
D) All Accounts > Account Detail > Contact Detail > Case Related List

5. A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile devices?

A) 44 pixels wide x 44 pixels tall
B) 24 pixels wide x 24 pixels tall
C) 64 pixels wide x 64 pixels tall

Solutions: