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Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Certification Exam is a top-notch certification program that is designed to help professionals in the contact center industry strengthen their expertise in customer experience management. PureConnect: CIC Core Certification certification is intended for professionals who are interested in gaining a deep understanding of contact center technology, best practices, and industry standards. PureConnect: CIC Core Certification certification program is designed to cover a wide range of topics, including CIC architecture, installation, configuration, and troubleshooting.

Reference: https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams

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