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Microsoft MS-721 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Collaboration Communications Systems Engineer |
| Exam Number: | MS-721 |
| Available Languages: | Spanish (Latin America), Korean, Japanese, French, English, German, Portuguese (Brazil), Chinese (Simplified) |
| Exam Price: | USD 165 (varies by region) |
| Certificate Validity Period: | 1 year (renewable annually) |
| Related Certifications: | Microsoft 365 Fundamentals Microsoft Teams Phone Engineer Microsoft Teams Administrator Associate |
| Passing Score: | 700 |
| Exam Format: | Multiple response, Multiple choice, Case studies |
| Exam Duration: | 100-120 |
| Recommended Training: | Microsoft Teams Administration Learning Modules Microsoft Learn MS-721 Training Path |
| Exam Registration: | Pearson VUE Microsoft Exams Official Microsoft Exam Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite test center (Pearson VUE) |
| Pre Condition: | Recommended experience with Microsoft Teams administration, Microsoft 365 services, and enterprise voice/communications systems. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-721/ |
Microsoft MS-721 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Manage Teams devices and rooms | - Deploy and manage Microsoft Teams Rooms - Configure certified Teams devices |
| Topic 2: Plan and configure Microsoft Teams collaboration and communications systems | - Configure Teams policies and settings - Plan network requirements for Teams - Design Teams collaboration architecture |
| Topic 3: Monitor, troubleshoot, and optimize Teams communications | - Analyze usage and performance reports - Use Teams admin center monitoring tools - Troubleshoot call quality and connectivity issues |
| Topic 4: Configure meetings, conferencing, and collaboration experiences | - Configure meeting policies and settings - Manage audio/video conferencing - Configure webinar and live event experiences |
| Topic 5: Implement security and compliance for Teams communications | - Manage eDiscovery and audit capabilities - Configure compliance policies for Teams |
| Topic 6: Configure and manage Microsoft Teams Phone | - Manage phone numbers and voice routing - Configure PSTN connectivity options - Configure calling policies and auto attendants |
Everything About the MS-721 Exam and Our Materials
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Microsoft recommends these official training options:
Match the course to your experience level, then reinforce it with steady question practice.
Currently, the MS-721 exam requires a passing score of 700 and carries a registration fee of USD 165 (varies by region). Microsoft can revise either figure, so confirm both on the official site before you schedule.
Because every step is built to save time. The MS-721 bank is carefully made — expert-verified answers across the Microsoft Collaboration Communications Systems Engineer objectives, organized for efficient study rather than endless reading. Delivery is instant upon payment, updates are free for 365 days and arrive by email automatically, and our customer service team is online 24 hours to give fast, precise replies whenever a question about the materials comes up. Efficiency is the design goal, from first click to exam day.
The Microsoft Collaboration Communications Systems Engineer blueprint is structured around these main domains:
- Monitor, troubleshoot, and optimize Teams communications
- Configure meetings, conferencing, and collaboration experiences
- Implement security and compliance for Teams communications
Further domains complete the official outline; the question bank spans every one.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen, so you can start studying right away. If nothing arrives within two hours, check your spam folder and contact our 24-hour support team. Installations are unlimited, and your purchase includes 365 days of free updates delivered by email, plus a 50% renewal discount afterward.
Microsoft lists these prerequisites for the Microsoft Collaboration Communications Systems Engineer: Recommended experience with Microsoft Teams administration, Microsoft 365 services, and enterprise voice/communications systems..
Confirm the current requirements on the official certification page before registering.
Registration goes through the official channels below:
Choose a test center or online session that fits your schedule, and book ahead for the best availability.
Microsoft Collaboration Communications Systems Engineer Sample Questions:
You need to provide Microsoft Teams users with the ability to perform PSTN calling through a Session Border Controller (SBC). Which licenses can you assign to achieve the goal?
- A. Microsoft 365 E3 and Microsoft 365 E5
- B. Microsoft 365 E5 and Office 365 E5
- C. Office 365 E3 and Office 365 E5
- D. Office 365 E3 and Microsoft 365 E3
Correct Answer: D 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You set the routing method for the call queue to Attendant routing.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
You need to connect the analog intercoms to Teams Phone.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a resource account for each intercom.
- B. Register the ATAs with a Teams-certified SBC.
- C. Create a trusted application endpoint for Teams.
- D. Enable Direct Routing to a Teams-certified SBC.
- E. Create a configuration profile for IP phones.
Correct Answer: B,D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment.
You create a call queue named CQ Marketing.
The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing lab.)
The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.)
The Agent selection settings are configured as shown in the Agent selection exhibit (Click the Agent selection tab.)
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Correct Answer:
Explanation:
You have a Microsoft Teams Phone deployment that contains common area phones located in a public lobby.
You need to enable Advanced calling features on all the common area phones.
What should you configure from the Microsoft Teams admin center?
- A. a configuration profile
- B. a calling policy
- C. a policy package
- D. a customization policy
Correct Answer: A 🗳️
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