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This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
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To pass the MB-910 certification exam, you will need to have a good understanding of the Dynamics 365 platform, including its various modules and functionalities. You will also need to have experience in designing and implementing Dynamics 365 solutions to meet the needs of customers. MB-910 exam consists of multiple-choice questions and is designed to assess your ability to apply your knowledge to real-world scenarios. Upon passing the exam, you will be awarded the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, which demonstrates your expertise in this field and enhances your career prospects.
Microsoft MB-910 certification exam is a fundamental exam for the Microsoft Dynamics 365 Customer Engagement (CRM) solution. Microsoft Dynamics 365 Fundamentals (CRM) certification exam is designed to test the candidate’s knowledge of the fundamental concepts of Microsoft Dynamics 365 Customer Engagement. It is intended for individuals who want to demonstrate their knowledge of the Dynamics 365 Customer Engagement solution to potential employers or clients.
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To prepare for the exam, candidates can take advantage of a range of resources provided by Microsoft, including online courses, practice tests, and study guides. These resources are designed to help candidates build their knowledge and skills and prepare for the exam. Additionally, candidates can also gain hands-on experience by working with Microsoft Dynamics 365 and participating in training programs.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Lead generation and qualification - Capabilities and use cases - Integration with Copilot - Marketing forms, pages, and segments - Event management features - Email marketing and customer journeys |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Lead and opportunity management processes - Business process flows - Product catalog, price lists, and unit groups - Core capabilities and business scenarios |
| Topic 3: Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Unified service desk and channels - SLA and routing rules - Knowledge base and entitlements - Key components and use cases |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics - Common features and navigation - Security and access control - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Inventory and asset management - Work order lifecycle and resource management - Mobile app and offline functionality |





