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EXIN ITILSC-SOA certification exam is a globally recognized certification that is designed to help IT professionals enhance their skills and knowledge in service management. ITIL Service Capability Service Offerings and Agreements certification exam covers various aspects of service offerings and agreements and is suitable for IT professionals who are involved in the development and delivery of services. ITIL Service Capability Service Offerings and Agreements certification exam is also a prerequisite for the ITIL Expert certification and is designed to help IT professionals build a strong foundation in service management.
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The ITIL Service Capability Service Offerings and Agreements certification exam is targeted at IT professionals who are responsible for managing IT service delivery, service strategy, and service design. ITIL Service Capability Service Offerings and Agreements certification is ideal for individuals who are looking to enhance their skills in managing the IT service delivery process, and who want to demonstrate their knowledge and proficiency in IT service management.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Topic 2: Service Portfolio Management | 15% | - Business case and investment justification - Pipeline, service catalogue and retired services - Portfolio structure and categorization |
| Topic 3: Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Link to capacity and service portfolio |
| Topic 4: Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Topic 5: Service Catalogue Management | 15% | - Business and technical views - Structure, content and maintenance - Integration with other processes |
| Topic 6: Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Key concepts and value to business - Purpose, objectives and scope of SOA |
| Topic 7: Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Challenges and critical success factors - Key roles in SOA processes |
| Topic 8: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
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