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The EXIN ITILFND_V4 exam is designed to test candidates on their knowledge of the ITIL framework and its key concepts, principles, and processes. ITILFND_V4 exam consists of 40 multiple-choice questions that must be completed within 60 minutes. The passing score for the exam is 65%, and candidates who pass the exam will receive the EXIN ITILFNDv4 certification.
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EXIN ITILFNDv4 exam is a globally recognized certification program designed to validate the knowledge and understanding of ITIL 4 Foundation. ITIL 4 is widely regarded as the best practices framework for IT service management (ITSM). The ITIL 4 Foundation certification provides an all-encompassing understanding of the basic concepts, terminologies, and processes used in ITIL 4.
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers |
| Topic 2: ITIL Service Value System (SVS) | - Service value chain - Guiding principles - Governance - Continual improvement - Opportunity, demand, and value |
| Topic 3: ITIL Practices Overview | - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) |
| Topic 4: Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
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