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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following identifies the purpose of design coordination?

A) Designing of all the links between every service design process and all other processes in the service lifecycle
B) Ensuring all service designs have availability designed into them
C) Control of all supplier relationships from design right through to the production environment
D) Provide a single point of control for all activities and processes within the service design stage of the lifecycle

2. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) 1, 3 and 4 only
B) All of the above
C) 2, 3 and 4 only
D) 1, 2 and 3 only

3. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To deliver and manage IT services at agreed levels to business users and customers
B) To design and build processes which will meet business needs
C) To decide how IT will engage with suppliers during the service lifecycle
D) To proactively prevent all outages to IT services

4. Who is responsible for defining metrics for change management?

A) The change management process owner
B) The continual service improvement manager
C) The change advisory board (CAB)
D) The service owner

5. Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A) All of the above
B) 2 and 3 only
C) 1 and 2 only
D) 1 and 3 only

Solutions: