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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.
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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Managed IP Phone Network Provisioning
- Managing Licenses
- Introduction to ACD Tools
- Status Messages, Account Codes, and Wrap-up Codes
- Security and Compliance Enhancements
- Identify the components of the Interaction Administrator interface
- Basics of Interaction Supervisor
- Configuring Client Button and Queue Columns
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Using Response Management Libraries
- Understand the configuration options available for ACD/Skills-Based routing
- Overview of Client Templates
- Workgroups ACD Skills
- Configuring ACD
- Managed IP Phone Configuration and Templates
- Overview of Interaction Center Business Manager
- Basics of Interaction Reporter
- Configuring Stations
- Introduction to PureConnect Application Suite
Configuring Call Flows
- Overview of Custom Profiles
- Default Auto Attendant set of menus and operations
- Overview of Default Schedule
- Create and configure operations that comprise an Interaction Attendant menu
- Structure of a Node
- Publish, import, and export a new Interaction Attendant configuration
- Recognize and use the files and storage structure used by the Interaction Attendant
- Manage Voice Prompts
- Queue Operations
- Overview of Default Profile
- Email Profiles
- Email Schedules
- Overview of Interaction Attendant user interface
- Standard Inbound Operations
- Schedule Configuration
- Email Operations
Interaction Center Certified Engineer (ICCE) Bootcamp
- Configure Line Groups
- SIP Line Configuration
- Configure SIP addresses
- Dial Plan
- Using Interactive Update Client
- New License Generation
- Codecs
- IC Licensing Overview
- TroubleShooting
- Directory Server
- Running Setup Assistant
- Interactive Update Provider Overview
- WireShark Analyzer
- IC System Manager
- Configure Interaction Media Server
- Interaction Center Architecture
- Configure Regionalization
- DNS Server
- Licensing Users and Stations
- Log Viewer
- Reporting Tables
- Installing IC and Interaction Media Server
- DID/DNIS Routing
- Interaction Center Security Methods
- Interaction Center Platform Overview
- Database Server
- Gateways Overview
- SIP Station Configuration
- Log Retrieval Assistant
- License Management and Allocation
- Post Installation Configuration
- Site Information
- DHCP
- Configuring IC Switchover Process
- Understanding Lines and Groups
- SIP Proxy
- IC Survey File
- Interaction Subsystems
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