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The Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification exam is administered by Genesys, a leading provider of customer experience solutions. GCP-GC-ADM-JPN exam is designed to assess the candidate's understanding of contact center administration best practices, Genesys Cloud features and functionalities, and troubleshooting techniques. GCP-GC-ADM-JPN exam consists of multiple-choice questions and is available in several languages.
Genesys Cloud platform is used by businesses worldwide to deliver exceptional customer experiences through their contact center operations. As contact centers continue to evolve, organizations are looking for certified professionals who can manage and administer the Genesys Cloud solution. The GCP-GC-ADM certification ensures that individuals possess the necessary skills and knowledge required to manage and administer a Genesys Cloud environment with optimal efficiency and effectiveness.
Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - Outbound dialing modes - SIP trunks and phone configuration |
| Topic 2: Architect Flows & IVR | 20% | - Data actions and integrations - Prompts, menus, and self-service - Inbound/outbound call flows |
| Topic 3: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Role-based access control - Organizations, divisions, and sites |
| Topic 4: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| Topic 5: Reporting, Analytics & Quality Management | 10% | - Dashboards and real-time monitoring - Standard and custom reports - Quality evaluation and recording |
| Topic 6: Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - ACD processing and flow design - Wrap-up codes and after-call work |
