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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help when working with colleagues.
C) Are a common time wasting activity.
D) Help to get a lot of things done at once.

2. Chronic Complainers are referred to in customer service as:

A) Customers who repeatedly complain about service.
B) Groups of customers who complain about the same thing.
C) Work colleagues who constantly complain.
D) A customer who will complain immediately something goes wrong.

3. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A) Mystery shopper.
B) Unknown shopper.
C) Secret shopper.
D) Shopping experience tester.

4. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Internet communication.
C) Email communication.
D) Face-to-face communication.

5. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Assertive type.
B) Aware type.
C) Authoritative type.
D) Analytical type.

Solutions: