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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

A) Asking patients to react to a completed solution after leadership has already approved it
B) Using only complaint data as the organization's patient voice
C) Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation
D) Limiting patient participation to annual recognition events

2. What is the FIRST step in creating cultural change in an organization?

A) Creating a sense of urgency
B) Creating a sense of commitment
C) Creating empathy among employees
D) Creating a sense of engagement

3. What measures the dispersion of the data set?

A) Mode
B) Median
C) Variance
D) Distance

4. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts
B) Changing infection prevention policies to allow family pets to visit
C) Changing policy to define care tasks to be done by family members in caring for the patient at home
D) Changing visitation hours to a 24-hour/7-day family access policy

5. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) Executive coach
B) Executive champion
C) External consultant
D) Experience educator

Solutions: