ServiceNow is a leading cloud-based platform that provides a wide range of IT management services to businesses worldwide. One of the core offerings of ServiceNow is its Hardware Asset Management (HAM) module, which enables organizations to track, manage, and optimize their hardware assets effectively. To ensure that professionals have the necessary skills and knowledge to implement and manage ServiceNow HAM effectively, the company offers the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) exam.
The CIS-HAM exam comprises 60 multiple-choice questions and has a duration of 90 minutes. CIS-HAM exam is available in a proctored online format, which means that candidates can take the exam from the comfort of their home or office. CIS-HAM exam is scored on a scale of 0-100, and a passing score of 70 is required to obtain the CIS-HAM certification.
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To prepare for the CIS-HAM certification exam, candidates can take advantage of a variety of resources, including training courses, study guides, and practice exams. ServiceNow also provides a detailed exam blueprint that outlines the topics and skills that candidates should focus on when preparing for the exam.
The CIS-HAM certification exam is an advanced level exam that evaluates the individual's ability to design, configure, and manage hardware asset management processes on the ServiceNow platform. CIS-HAM exam is designed to test the candidate's knowledge in areas such as asset management, configuration management, discovery, and software asset management. It also tests the candidate's ability to integrate hardware asset management processes with other ServiceNow modules and third-party applications.
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ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Asset Management Overview & Fundamentals | - Application Introduction and Recommended Practices - Hardware Asset Lifecycle - Implementing Hardware Asset Management in ServiceNow |
| Topic 2: Practical Management of IT Assets | - Inventory and Stock - Automating Asset Management Lifecycle - Consumables |
| Topic 3: Financial Management of IT Assets | - Data Accuracy - IT Cost Management |
| Topic 4: Operational Integration of IT Asset Management Processes | - Requests and Procurement - Extending Asset Management - Contract and Change Management |
| Topic 5: Data Integrity – Attributes and Data Sources | - Hardware Discovery and Normalization - Creating Trustworthy Data - Trustworthy Data Fundamentals - HAM Hardware Model Normalization |
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