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ServiceNow CIS-HAM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Hardware Asset Management |
| Exam Number: | CIS-HAM |
| Exam Price: | USD 450 |
| Available Languages: | English |
| Exam Format: | Single-select, Multiple-choice |
| Real Exam Qty: | 60 |
| Passing Score: | Pass/Fail (Normalized scoring, not publicly disclosed) |
| Related Certifications: | Certified Implementation Specialist - Hardware Asset Management |
| Exam Duration: | 90 minutes |
| Sample Questions: | ![]() |
| Exam Way: | Online (Proctored) or Offline (Test Center) |
| Pre Condition: | Recommended foundational courses: Hardware Asset Management (HAM) Fundamentals – On Demand, Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=4181f10f1bb25890ac0f65b82d4bcb63 |
ServiceNow CIS-HAM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Asset Management Overview & Fundamentals | - Application Introduction and Recommended Practices - Hardware Asset Lifecycle - Implementing Hardware Asset Management in ServiceNow |
| Topic 2: Practical Management of IT Assets | - Inventory and Stock - Automating Asset Management Lifecycle - Consumables |
| Topic 3: Financial Management of IT Assets | - Data Accuracy - IT Cost Management |
| Topic 4: Operational Integration of IT Asset Management Processes | - Requests and Procurement - Extending Asset Management - Contract and Change Management |
| Topic 5: Data Integrity – Attributes and Data Sources | - Hardware Discovery and Normalization - Creating Trustworthy Data - Trustworthy Data Fundamentals - HAM Hardware Model Normalization |
CIS-HAM Exam Essentials: Your Questions Answered
The ServiceNow Certified Implementation Specialist - Hardware Asset Management exam spans 5 domains, and they are not weighted equally. The top areas are Practical Management of IT Assets, Data Integrity – Attributes and Data Sources, IT Asset Management Overview & Fundamentals. Budget your study hours to match those weights; the full domain list is in the outline section further up this page.
The CIS-HAM exam is ServiceNow's official certification test, and passing it earns the CIS-Hardware Asset Management credential at the Specialist level. In career terms, it is verified proof of skill — the kind that moves you up the shortlist when your company works with ServiceNow technologies, or when you apply to one that does. The same track also includes Certified Implementation Specialist - Hardware Asset Management, so this exam can anchor a longer certification plan.
You pass the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam at Pass/Fail (Normalized scoring, not publicly disclosed), and each attempt costs USD 450 — fail, and that fee is due again in full for the retake. Treat mock exams as insurance: keep practicing with CertkingdomPDF until your scores sit comfortably above Pass/Fail (Normalized scoring, not publicly disclosed) twice in a row, then schedule the real CIS-HAM exam.
Please do. CertkingdomPDF offers a free demo download for the ServiceNow Certified Implementation Specialist - Hardware Asset Management exam — grab it from the product page or leave your email and we will send it over. Purchases come with 365 days of free updates; after that year, extending the update service costs 50% of the original price in your member zone.
The ServiceNow Certified Implementation Specialist - Hardware Asset Management exam packs 60 questions into 90 minutes. That ratio leaves almost no room for stalling, so time management is a trained skill, not luck. Our suggestion: rehearse full-length timed sessions in the CertkingdomPDF engine, learn to park a question and return later, and walk into the CIS-HAM exam with a pacing plan already rehearsed.
Recommended foundational courses: Hardware Asset Management (HAM) Fundamentals – On Demand, Welcome to ServiceNow, ServiceNow Administration Fundamentals, Get Started with Now Create, ServiceNow Platform Implementation. Since ServiceNow revises these rules from time to time, confirm the current prerequisites on the official exam page (https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=4181f10f1bb25890ac0f65b82d4bcb63) before booking your ServiceNow Certified Implementation Specialist - Hardware Asset Management exam.
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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions:
What is the second tier of the capability blueprint?
- A. Financial management
- B. Operational integration
- C. Practical management
- D. Trustworthy data
- E. Strategic conformance
Correct Answer: C 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
An asset record tracks which data that is NOT part of configuration management? (Choose three.)
- A. Lifecycle data
- B. Operational data
- C. Financial data
- D. Contractual data
- E. Logical data
Correct Answer: A,C,D 🗳️
Under which condition does the Now Platform NOT create an asset automatically?
- A. Data synching
- B. Enforced CI verification
- C. Data justification
- D. Model characterization
- E. Configuration normalization
Correct Answer: B 🗳️
What are baseline asset states? (Choose three.)
- A. Consumed
- B. Retired
- C. Duplicate
- D. Exported
- E. In Stock
Correct Answer: A,B,E 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset-CI Task Action
- B. Asset Task Action
- C. Asset Action
- D. Asset and CI Action
Correct Answer: C 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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