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Nortel 920-183 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Feature Configuration & Services | 20% | - Call routing and dial plan configuration - Voice messaging and auto-attendant setup - Unified messaging and email integration - Multimedia and advanced features |
| Topic 2: System Overview & Architecture | 20% | - Server architecture and deployment models - CallPilot 5.0 hardware and software components - Integration with PBX and telephony systems |
| Topic 3: Installation & Configuration | 25% | - Software installation and upgrades - Network configuration and IP settings - Mailbox and user account provisioning - System initialization and setup |
| Topic 4: Troubleshooting & Support | 10% | - Diagnosing common system issues - Log analysis and error resolution - Hardware and software fault recovery |
| Topic 5: System Administration & Management | 25% | - Backup and restore procedures - Security management and access control - Performance monitoring and optimization - System maintenance and routine tasks |
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