In 2026, preparing for a test can still feel boring and complex — usually because the material has no structure. The 78201X exam bank at CertkingdomPDF builds a clear knowledge structure first, so the Avaya IP Office™ Platform Support Certified objectives connect into a map instead of a pile.
Avaya 78201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Certified Exam |
| Exam Number: | 78201X |
| Exam Format: | Multiple choice, Scenario-based questions, Multiple response |
| Exam Duration: | 90 minutes |
| Available Languages: | English, Japanese, Italian, French, German, Portuguese, Spanish |
| Exam Price: | $125 USD |
| Passing Score: | 70% |
| Real Exam Qty: | 60–65 |
| Related Certifications: | Avaya IP Office™ Platform Implement Certified (ACIS 77201X) |
| Certificate Validity Period: | 2 years |
| Recommended Training: | ACSS 3000: Avaya IP Office Platform Support Training |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Feature Configuration and Unified Communications | 20% | - Call routing and dial plan configuration - Mobility and remote worker solutions - Voicemail and messaging features - Integration with third-party systems |
| IP Office Platform Architecture and Components | 20% | - Licensing and system capacity - Platform functionality and communication services - System hardware and software components |
| Installation and Initial Configuration | 15% | - Hardware installation and setup - Software installation and upgrade - Basic network configuration and connectivity |
| Troubleshooting and Support | 20% | - Using diagnostic tools and logs - Diagnosing system and connectivity issues - Support resources and escalation process - Resolving call quality and service problems |
| System Administration and Management | 25% | - Maintenance and update procedures - Security settings and access control - System backup, restore and monitoring - User, extension and group management |
78201X Exam Details and Study Questions
The 78201X exam contains 60–65 questions with 90 minutes minutes to complete them. A clear knowledge structure is what makes that volume manageable — you answer faster when every topic has its place.
Passing the 78201X exam requires 70%, and registration costs $125 USD. Structured preparation is how you spend study time once and exam fees once.
Immediately. The system emails you at once with the download link for the Avaya IP Office™ Platform Support Certified materials — the whole delivery process takes about a minute. Open the email, download the 78201X exam product to your computer, install it, and you are studying within minutes of deciding to. If the message does not appear, check your spam folder; after 2 hours without delivery, contact support. Install on all of your own devices without limit.
No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office
The 78201X exam is the official assessment behind the Avaya IP Office™ Platform Support Certified certification from Avaya. Lifelong learning has become the norm precisely because industries keep moving — and this credential is a concrete way to keep pace. Many candidates only sit it seriously on a second attempt; structured preparation is how you make the first one count.
Avaya recommends these training resources for candidates:
Official training adds depth; a clearly structured practice bank with verified answers adds direction. Together they cover both sides of preparation.
The official outline divides the 78201X exam into weighted domains, including:
- Troubleshooting and Support (20%)
- IP Office Platform Architecture and Components (20%)
- Installation and Initial Configuration (15%)
The Avaya IP Office™ Platform Support Certified bank at CertkingdomPDF mirrors this structure, so the knowledge map you build while practicing matches the one the exam uses.
Registration for the 78201X exam runs through these official channels:
It is never too late to start — but starting today beats starting after one more week of hesitation.
Structure is the design principle. The Avaya IP Office™ Platform Support Certified materials first build a clear knowledge structure of the 78201X exam, so difficult points become understandable in sequence rather than intimidating in isolation. Our experts have prioritized the most important knowledge for busy learners, and every answer is expert-verified — so your limited hours go exactly where the objectives point.
Avaya IP Office™ Platform Support Certified Sample Questions:
A customer has two primary receptionists using SoftConsole, and four back-office employees use SoftConsole on their PCs to cover for the receptionists during breaks or lunch. How many licenses are required to allow this setup to work?
- A. 6
- B. 4
- C. 2
- D. 8
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A customer wants to have a Dual Active Voicemail Pro deployment with a primary and a secondary Voicemail Pro server.
To meet the client's requirements, which level of deployment is required?
- A. the Avaya IP Office Server Edition
- B. the Avaya IP Office Server Edition Select
- C. a Dual Active Voicemail Pro license
- D. the Avaya IP Office Preferred Edition
Correct Answer: C 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?
- A. Advanced Summary Reporter
- B. Call Detail Reporter
- C. Historical Reporting Application
- D. System Status Application
Correct Answer: D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A customer wants to ensure that a warning message is heard by the participants of the call when call recording is enabled.
To enable this warning message, which setting needs to be set?
- A. From the Web Manager, go to Applications > Media Manager and enable 'Play advice on Call Recording'.
- B. From the Voicemail Pro Client go to Administration > Preferences > General and enable Play advice on Call Recording' on the General tab
- C. In the Manager application, go to the system settings and enable "Play advice on Call Recording' on the Voicemail tab.
- D. Edit the applicable user on either the Manager Application or the Web Manager, and enable 'Play advice on Call Recording' on the Voice Recording tab.
Correct Answer: D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?
- A. Manager Application
- B. Web Manager Application
- C. System Status Application
- D. Monitor Application
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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