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The Cisco 500-445 exam consists of 60-70 multiple-choice and multiple-answer questions that need to be completed within 90 minutes. The questions are designed to test the candidate's knowledge of the different components of the Cisco Contact Center Enterprise Chat and Email solution, such as chat and email routing, chat and email scripting, and chat and email reporting. 500-445 exam also covers topics related to the integration of Cisco Contact Center Enterprise Chat and Email with other Cisco collaboration solutions.
Cisco 500-445 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ECE Email Administration | 10% | - Explain CCE Scripting for Email and Storage Management - Describe Workflows - Explain ECE Email Administration |
| Topic 2: ECE Deployment | 40% | - Prepare PCCE for ECE and Integration - Define ECE Best Practices - Describe Enterprise Chat and Email Components and Deployment Model - Explain ECE Installation process |
| Topic 3: ECE Administration and Configuration | 20% | - Explain ECE Queues - Configure ECE - Explain ECE Administration Tasks |
| Topic 4: ECE Features and Troubleshooting | 20% | - Troubleshoot ECE - Describe ECE Report Types - Explain Agent Single Sign-on for ECE |
| Topic 5: ECE Chat Administration | 10% | - Explain Chat Operation and Chat Customization - Configure ECE for Chat - Describe Chat Entry Points |
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